Recreation Services wants you to enjoy your experience. In the event of a cancellation, time or location change, participants will be notified with as much lead time as possible. Will be notified as we are able?
All approved refunds are subject to a 10% administration fee. Refunds will be given in the way in which they were paid. Cash and cheque refunds will be paid via cheque. Please allow 3 weeks for cheque delivery. Credits will not be carried on accounts.
Program Cancellations or Class Change
In the event of a class course cancellation, time or location change, participants will be notified with as much lead time as possible. If a program or class is cancelled, a refund for the cancelled session will be issued.
Program Withdrawals and Transfers
If you need to cancel or change a registration please be sure to notify us 3 working days (Mon-Fri) before the start date of the program. No refunds will be given if notification is less than 3 working days.
Memberships are not transferable or refundable. Drop in or multiple visit passes have a two year expiry date from the year they are purchased. Unused passes are not transferrable or refundable. Please only purchase passes you will be able to use within two years.
If you are on a waitlist and you receive a call that there is space available, we will hold the spot for 24 hrs. On long weekends, this time will be extended until the first business day after the holiday.