Utilities Billing & Payments

Postal disruption: change in billing

Sign up for your My City account to view your utility bill and make a payment online, anytime. You can also sign up for auto payments for added convenience and peace of mind. Alternatively, you can get your balance in-person at City Hall or by calling our finance team at 250-550-3636.

Billing

The City of Vernon prepares quarterly utility invoices for water, sewer, garbage, and recycling customers. Approximately 14,000 invoices are sent to customers as follows:

Billing Period	Month To Expect Bill	Month Of Due Date (30+ Days After Issuance)
Jan 1 - Mar 31	April	May
Apr 1 - Jun 30	July	August
Jul 1 - Sep 30	October	November
Oct 1 - Dec 31	January	February

Payments

Utility payments can be made online and through your financial institution or bank.

When paying your utilities through your financial institution, please follow these instructions:
1. Use your Utility Number as your account number
  
  Example 112233
2. Search for payee “VERNON”
3. Select “Utilities” or “Sewer & Water”
4. The city encourages you to make a small payment of $10.00 to ensure your online setup is accurate. You can confirm your payment was received through “My City”.
If you experience difficulties with setup, please contact your financial institution for assistance.
- Use the secure drop box located outside City Hall front entrance.
- Pay in person at City Hall (3400 30 St Vernon, BC V1T 5E6).

PAY YOUR UTILITIES ONLINE

Quarterly Announcements

Utilities Billing & Payments FAQ

Yes, you will need to cancel the monthly Auto-Debit withdrawal payments with the City. You can do this by either:
- Completing the Utility Change or Cancel Auto-Debit Payment Plan Form, or
- Your lawyer, acting on your behalf can cancel by completing the Pre-Authorized Withdrawal section on the Tax Certificate.
The cancellation form must be received in the Finance Department by the 10th of the month; in order to stop the auto withdrawal from occurring on the 15th of the month.
Yes, you can view your utility account online by creating a MyCity account. MyCity is a secure, all-in-one, online service that provides home owners and businesses access to information about their utility account(s) online 24 hours a day, 7 days a week. It’s easy to use and all information is protected by private access codes.

Through MyCity, you can see your utility bill(s), payment(s) and water consumption history up to seven (7) years. To create an account, all you need is the following:
- An email address
- Your utility account number and access code (which can be found on your utility invoice)
Please visit the MyCity page to learn more.
Your utility bill can be paid in one of the following ways:
- In person at City Hall - 3400 30th Street
- Online by credit card through your MyCity Account
- The City’s auto-debit program, where the City automatically withdraws the amount due on the utility due date
- Most major banks, trust companies and credit unions through out Canada
- Online or telephone banking
- Regular mail
- The drop box located inside City Hall
- After hours at the drop box located outside the City Hall front entrance doors.
Unpaid utility invoices are carried over to the next billing period and interest is calculated every billing period at an interest rate of 12%. Any unpaid utilities as of December 31st are automatically transferred to your property tax account as arrears and are subject to daily interest. The property tax arrears interest rate is set by the Province every January 1st, May 1st and September 1st.