Use the drop-down menus below for a step-by-step guide on how to sign up for a MyCity account.
To follow along, please make sure you have MyCity open in a separate tab or window.
Use the drop-down menus below for a step-by-step guide on how to sign up for a MyCity account.
To follow along, please make sure you have MyCity open in a separate tab or window.
Getting started with My City requires a quick, one-time initial setup the first time you access the system.
The Profile Registration Page will appear
Fill in the fields required for registration. Note: the phone number must be ten digits.
Once the information has been registered in our system, a confirmation screen will appear instructing you to verify your email address to complete the registration process.
Please note: If you close this page, you will need to restart this process again from step 1.
Retrieve your email confirmation from "NoReply@vernon.ca" with the subject: the City of Vernon - My City Profile Registration. Check your junk mail folder if the email does not appear in your inbox. To complete the registration, you must enter the verification code provided in the email on the profile registration page above and click the continue button.
Once you have successfully activated your profile, you will receive the following message:
Click the “Return to Login” button to log in to My City.
Once you are logged in, you will need to register your property tax and/or utility account(s).
Click the "Register Account" button to start the process.
address on your property tax notice.
If you have multiple properties in Vernon, you may add more properties by repeating the process from steps 4.1-4.4.
If you have multiple utility accounts in Vernon, you may "Register" more properties by repeating step 4(b).1 - 4(b).4
We are hoping that these step-by-step instructions will help you through the registration process; however, if you have any questions, or have not received your tax or utility notice, please contact us either through the Utilities page, or by phoning us at 250-545-1361. If you have a business licence question, please contact us at 250-550-3634.