General Manager, Municipal Support Services - RCMP




Competition #:        119-COV-19

Closing Date:          January 10, 2020


Reporting to the Director, Corporate Services, and under the operational direction of the RCMP Officer-in-Charge, the General Manager, Municipal Support Services - RCMP is responsible for the efficient and effective provision, planning, and coordination of municipal support services at the Vernon/North Okanagan RCMP Detachment which includes Client Services, the Detention Facility, Records, and Administrative Support and Training. Considerable judgment must be exercised in carrying out the responsibilities of the position so as to effectively support the policing operations of the RCMP while at the same time aligning these needs with the overall corporate objectives of the City of Vernon.

The incumbent acts as an effective liaison between the City and RCMP on personnel, finance, purchasing, budget, payroll, building maintenance and related operations and ensures that all applicable policies, contracts, rules, regulations and agreements are administered properly in support of effective and sustainable RCMP support services.


  • Strategically manages municipal RCMP functions to effectively support the policing operations of the RCMP while aligning these needs with the overall corporate objectives of the City of Vernon.
  • Directs, coordinates, manages, monitors, and evaluates the RCMP support services provided by the municipal staff.
  • Liaises with the Detachment Managers to ensure the municipal support functions meet the objectives, expectations, and operational requirements of the Officer in Charge, consistent with the requirements of the Director, Corporate Services.
  • Develops and maintains a strong team through the use of coaching, mentorship, performance leadership planning, and other progressive development tools and techniques.
  • Responsible for recruitment, assessment, development, and performance management of the Municipal Support Services – RCMP staff and makes recommendations to the Director, Corporate Services regarding final on-boarding and off-boarding.
  • Acts as a liaison between the City and the RCMP with respect to personnel, finance, purchasing, budget, payroll, building maintenance and related operations.
  • Ensures full departmental compliance with all federal, provincial, RCMP and City of Vernon regulations, standards, guidelines and policies.
  • Ensures co-operative and effective cross-jurisdictional working relationships with other department managers, consultants, contractors, builders, developers, utility companies, federal, provincial and local government agencies and the general public.
  • Ensures departmental compliance with relevant policies, procedures, legislation, and bylaws and makes recommendations as required.
  • Mediates complaints and claims made against the City with respect to the departmental responsibilities.
  • Prepares and manages the Department budget, in conjunction with the OIC.
  • Promotes a safe work place, ensures that all established safety procedures are followed.
  • Responsible for the security, storage, continuity, and disposition of all seized property.
  • Ensures provision of crime analysis, parole coordination, and prolific offender support.
  • Identifies specific risk factors or problem areas to the appropriate level of authority within the RCMP.
  • Ensures administrative support to the RCMP OIC and Senior Management Team.
  • Oversees the formal and informal release of information to federal, provincial, and municipal agencies, victims, accused, civil and criminal courts, law firms, insurance agencies, and the general public, and ensures requirements are met as per the appropriate acts and/or federal statutes.
  • Oversees the maintenance, safe guarding, retention, and destruction of all electronic and hard copy documents and records held by the Vernon Records Section throughout the lifecycle of the record.
  • Performs other duties as required.
  • All persons employed by the City of Vernon will be required to assist the City in providing emergency services.  Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

  • Completion Business Administration, Public Administration, or Criminology diploma or other equivalent education
  • Minimum five years progressive leadership experience directing and managing the business activities within a policing or legal department that includes managing in a unionized environment
  • Valid BC Driver’s License Class 5
  • A combination of education and experience may be considered

Required Knowledge, Skills and Abilities:

  • Thorough knowledge and understanding of operating systems including but not limited to Canadian Police Information Centre (CPIC), Police Records Information Management Environment (PRIME), and the Provincial Justice Information System (JUSTIN)
  • Knowledge of Federal and Provincial statutes and legislation relating to policing, CPIC policies, and the Criminal Code
  • Demonstrates commitment to team success using modern tools, techniques, and progressive practices
  • Demonstrates the ability to manage conflict between individuals and across teams
  • Excellent understanding of a cohesive problem-solving process and project management
  • Strong leadership skills including an ability to establish and maintain effective working relationships with both internal and external stakeholders
  • Ability to supervise in a unionized environment
  • Knowledge of court procedures, legal documents, and reports to crown counsel
  • Ability to handle sensitive information in a confidential and appropriate manner including, but not limited to; pardons, informants, security and intelligence files
  • Demonstrated ability to communicate effectively both verbally and written to staff, members of the public, and other agencies
  • Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
  • Ability to obtain and maintain a Vulnerable Sector Check
  • Ability to obtain and maintain an RCMP Enhanced Security Clearance
How to Apply: 

Please submit your resume, quoting the appropriate competition number to:  Human Resources, City of Vernon, using one of the following methods:

  • Online at (In MS Word or PDF Format) or
  • By Fax:  (250) 550-3551

Internal applicants are asked to complete the on-line Application for Internal Posting form located on Jostle and forward this along with a resume.

By making application, you are authorizing the City of Vernon to verify, through whatever means deemed appropriate, any information included in your applicant profile.

The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. No phone calls please!