Counter Clerk II




Competition #:        119-COV-22

Closing Date:          Internal applicants – July 26, 2022

                                 External applicants – August 2, 2022

Rate of Pay:             $36.94 per hour (as per CUPE, Local 626, Vernon Civic Employees Collective Agreement)

Band:                       9 – Schedule A (as per CUPE, Local 626, Vernon Civic Employees Collective Agreement)   

Days/Hours:            Monday to Friday / 35 hours per week


If you've heard of the Okanagan, you know how beautiful it is. Four seasons, year round outdoor adventure and a rich agricultural bounty are just some of our charms. The City of Vernon is seeking a highly motivated and experienced professional to join the Community Infrastructure and Development Services team. Vernon is a growing, evolving city and our team is dedicated to making it the greatest place in the world. If you are skilled, talented and want to make a difference, we want to hear from you. The City of Vernon offers a competitive compensation package, including enrollment in the Municipal Pension Plan.

Reporting to the Manager, Building and Licensing, this position receives and processes various applications used within Community Infrastructure and Development Services including Business Licences.  This position performs a variety of administrative and clerical duties.  In addition, the incumbent acts as Screening Officer for the Bylaw Adjudication process in accordance with Bylaw Notice Enforcement Bylaw #5250.

Counter Clerk Duties:

  • Receives and processes various applications received in Community Infrastructure and Development Services including Business Licences.
  • Answers telephone; responds to in-person and written requests for information.
  • Reviews applications to ensure compliance with documentation requirements.
  • Answers non-technical inquiries and makes referrals to other staff and government ministries as appropriate.
  • Administers the Business Licences function in accordance with the Business Licence Bylaw.
  • Administers the Building Permit function in accordance of the Building and Plumbing Bylaw.
  • Enters payments, prepares bank deposit and balances cash receipting system.  Maintains float for cash receipting system.
  • Assists the Building Inspection staff with the administration of the building inspection function.
  • Ensures that an adequate supply of forms, applications, brochures, information packages are available for the public.
  • Refers Business Licence enforcement matters to Bylaw Enforcement staff.
  • Maintains records in accordance with established standards and requirements.
  • Enters utility record information into computer data base.
  • Prepares reports or special projects as requested or required.
  • Identifies the need for new policies or procedures that respond to the changing needs and/or that achieve efficiencies, cost savings or revenue generation.
  • Complies with WCB regulations, identifies safety concerns, and participates in corporate safety programs.

Screening Officer Duties:

  • Reviews appeal notices with disputants and determines validity of appeal within prescribed timelines.
  • Interviews all related parties, including members of the public and appropriate Bylaw Enforcement Officer, and collects evidence as necessary.
  • Determines whether the notice will be upheld or cancelled in accordance with the Cancellation Policy set by Mayor and Council.
  • Establishes Compliance Agreements where necessary.
  • Cancels or reduces tickets to warning and reduces fine amounts based on the complainant’s ability to meet the terms of the Compliance Agreement.
  • Prepares reports related to each appeal notice, including investigatory findings.
  • Initiates dispute files for the Southern Interior Adjudication Dispute Registry.
  • Appears at adjudication hearings either by phone or in person.
  • Arranges hearing location and required technology for hearings held in the Vernon area.
  • Performs other related duties as assigned.
  • All persons employed by the City of Vernon are required to assist the City in providing emergency services.  Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

  • Grade 12 or equivalent.
  • Successful completion of an office administration certificate or related program.
  • Completion of Screening Officer Training program.
  • Minimum 1 year administrative experience preferably in municipal government.
  • A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities:

  • Able to achieve at least 100 keystrokes per minute data entry.
  • Able to type 55 correct words per minute.
  • Able to efficiently use office computer systems & software.
  • Able to deal courteously, tactfully and effectively with the public and staff.
  • Able to maintain confidentiality.
  • Able to communicate effectively both orally and in writing.
  • Demonstrated organization skills.
  • Able to prepare reports and correspondence.
  • Exercises sound judgment in problem solving.
  • Demonstrated ability to interpret documents bylaws and other information of a technical nature and communicate same to the public.
  • Able to work with minimal supervision.
  • Ability to complete City identified training in municipal administration, business licensing, building, planning, engineering and/or subdivision development.

Preferred Knowledge, Skills and Abilities:

  • Experience using software currently in use by the City.
  • Sound knowledge of Bylaw Adjudication procedures.

Conditions of Employment:

  • As a fundamental term and condition of employment with the City of Vernon, candidates will be required to provide proof of full vaccination against COVID-19.
How to Apply

Please submit your resume, quoting the appropriate competition number to:  Human Resources, City of Vernon, using one of the following methods:

  • Online at (In MS Word or PDF Format) or
  • By Fax:  (250) 550-3551

Internal applicants are asked to complete the Internal Application Form located on Jostle and forward this along with a resume.

By making application, you are authorizing the City of Vernon to verify, through whatever means deemed appropriate, any information included in your applicant profile.


The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted. No phone calls please!